Website and booking information

Appointment requests

A time selected through the website is checked when submitted. Unless the confirmation page and message state that the appointment is confirmed, it remains a preferred-time request. Don Building Solutions may contact you to confirm, change or clarify the appointment.

No project contract is formed online

Sending an enquiry, booking a visit or receiving an initial estimate does not by itself create a contract for building or property work. The scope, responsibilities, price, timing, materials, exclusions and applicable terms must be agreed separately.

Property and access information

Customers should provide accurate information about the property, access, known hazards and the work requested. A site visit may identify conditions that were not visible in photographs or the initial description.

Specialist and regulated work

Structural, gas, significant electrical, hazardous waste, asbestos-related and other regulated work is not automatically included in a general enquiry. The appropriate approval, registration or specialist responsibility must be identified before such work is agreed.

Invoices, deposits and balances

An invoice must state the amount and payment date. Where a project uses a deposit and balance arrangement, the exact percentages, due dates, work covered and cancellation position will be shown in the project documents. A deposit is not described as non-refundable unless a fair and applicable term has been agreed.

Website information

Service descriptions are general and do not promise that every listed task is available for every property. Availability depends on the location, access, condition, required skill and agreed scope.

Contact

Questions about these website terms can be sent to donbuildingsolutions@gmail.com.