How your information is handled

Information we collect

A service request can include your name, email address, telephone number, property address or postcode, appointment preference, project description and files you choose to upload. Customer, quotation, invoice and payment records may be created as the work progresses.

Why it is used

The information is used to review your request, arrange or manage an appointment, communicate about the work, prepare records and invoices, account for payments, handle queries and meet applicable legal obligations.

Bookings and files

Booking records are stored in the website’s protected business database. Uploaded photographs and PDFs are kept in private storage and are not made publicly available. Do not upload identity documents, bank cards, medical information or other unrelated sensitive data.

Email and calendar services

Appointment and service messages may be processed through the Don Building Solutions Google account. Confirmed appointments may be added to its business calendar with the contact details required to manage the visit.

Payments

When online payment is enabled, payment details will be entered on a secure payment page operated by the payment provider. This website will store payment references and status, but it is not designed to receive or store full card numbers or card security codes.

Sharing and retention

Information is shared only with service providers and appropriately qualified people needed to operate the website, manage the booking, deliver the agreed work or meet a legal obligation. Records are kept only for as long as reasonably needed for those purposes, including accounting and dispute handling.

Your choices

You can ask about the personal information held in relation to your enquiry, request a correction or raise a privacy concern by emailing donbuildingsolutions@gmail.com. Some records may need to be retained where the law requires it.

Cookies and measurement

The launch website does not intentionally use advertising or behavioural analytics cookies. Security services may process limited technical information to prevent spam and abuse. This notice will be updated before optional analytics or marketing technologies are introduced.